SIFF for Managed Service Providers
Helps you figure out what the #?!? changed
Managing the constant changes within a single IT environment is challenging enough. As a Managed Service Provider (MSP).
or Managed Service Security Provider (MSSP), you need visibility across each clients’ environment to manage the potential risk and impact of changes that you AND your clients are making. When an incident does occur, a post-mortem that captures all the necessary audit trail of changes that led to the outage is essential to demonstrate the competence and accountability required to build customer trust.
COLLECT & MONITOR
All configuration and changes in one place.
Troubleshooting complex incidents is hard. Especially if the information you need is fragmented across various tools and silos. SIFF tackles this challenge by collecting all configuration changes and making the data easily accessible via intelligent search, troubleshooting tools, and reports.
SECURE CONFIGURATION & COMPLIANCE
Continuously audit all your configs.
Security audit and compliance shouldn’t be a once-a-year activity. How do you ensure the policy and guidelines are being implemented by the network, application and server teams? SIFF helps automate your configuration policies by continuously examining all configuration changes comply with your requirements.
PREVENT & REDUCE INCIDENTS
Review changes to prevent minor errors from becoming a major outage.
Software developers have code reviews to reduce errors. DevOps should review completed infrastructure Change Requests too. Peer reviews only happens when there are tools that make the process easy. SIFF automates collecting all relevant config changes for the Change Request and highlights the differences so that you can quickly review for correctness and completion.
INCIDENT RESPONSE & REMEDIATION
Narrow down and identify the root cause fast.
An alert signals there is a problem. Performance graphs indicate symptoms. Application logs throw you deep into the haystack, but are you searching in the right haystack? Start by reviewing the recent and related config changes that may have caused this mess.
What’s important to you and how SIFF helps
- Customer Satisfaction: SIFF troubleshoots and helps you fix problems faster
- Increased visibility to changes and security: SIFF identifies planned vs unplanned changes from both MSP’s and clients
- Automated config assurance: SIFF makes repetitive compliance tasks easier for support teams and provides continuous config assurance of best practices and security guidelines across multiple clients
- Brand Reputation, Transparency, and Trust: SIFF provides an audit history of config changes for both internal support and customer.