Salesforce Outage Linked to DNS Configuration Change

Salesforce Outage Linked to DNS Configuration Change

Yes, another example of an incident. In this case a very visible global outage, due to infrastructure misconfiguration. If you are not familiar with the Salesforce outage,

Configuration Outages That We Should Be Learning From

Configuration Outages That We Should Be Learning From

In this week’s blog, we look back at some of the major infrastructure outage news, the cost of human error, and misconfiguration. We will look at

The Operations Change Gap

The Operations Change Gap

In our last blog, we talked about how configuration changes are the root cause of most incidents. Being unaware of those configuration changes slows our ability to

Bringing Change to Incident Response

Bringing Change to Incident Response

Imagine for a minute, going to the ER in this panic-stricken, pandemic era, with symptoms akin to Covid due to a peanut allergy. After waiting for what